FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please Contact us.

Where do you ship from?

We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

How long will it take for my Item to arrive?

It will usually take 7-15 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

How long will it take to receive a tracking Number?

It will take usually between 2-5 business days.

Is shipping really free?

Yes, shipping is Free Worldwide on most items.

Where is your company located?

We have an office in Brooklyn NY; Supply warehouses in: USA; High-Quality vendor contacts in: China.

Which currency will I be charged in?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

 Who can I contact If I have a problem with my order?

All inquiries can be forwarded to Baitmate03@gmail.com

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal, Applepay 

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

If I enter my email address will you sell my information?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.